In Malaysian condominiums, billing sources and payment methods differ for electricity, water, gas, and sewage. Additionally, depending on the property, bills may be charged directly from each business operator or through the management office.
This guide covers common questions from KL Fudousan customers about where to pay and how to check bills through an app or online. It brings together bill-reading advice, payment methods, official websites and registration pages.
Once you receive the invoice, please check that the unit number, account number, and billing period match your own residence. Since payments made through the Management Office may not be properly recorded, please send receipts or transfer records after payment and keep your own evidence.
First, check | The source of the bill varies depending on the property
Utility billing arrangements vary between condominiums in Kuala Lumpur. Before paying, check the provider name on the bill and the details of your own unit.
| item | Main billing sources | What to check first |
|---|---|---|
| Electricity | Tenaga Nasional Berhad (TNB), etc. / Management Office | Billing source, unit, account number |
| Water | Air Selangor / management office | Billing source, unit, account number |
| Gas | Gas Malaysia / propane gas supplier | City gas or propane gas? |
| Sewerage | Indah Water Konsortium (IWK) | Sewerage Account Number |
Electricity bills | TNB and the management office
Many homes receive electricity bills directly from Tenaga Nasional Berhad (TNB). Others receive them from a different supplier, such as Malakoff, or from the condominium management office.
For TNB, it’s convenient to check your billing amount and history on the myTNB website or app before making your payment. You can start registering with myTNB using your email address and password. You can also pay via Express Payment using your 12-digit TNB account number without registering.
When paying with JomPAY
For TNB payments through JomPAY, use Biller Code “5454” and enter your 12-digit TNB account number in Ref-1. Check the details against your bill before paying.
The display and operation methods may be updated, so please check the official page below.
When billed by the management office
Follow the payment method listed on the invoice. Since you are often asked to send payment proof after bank transfer, keep your receipt and transfer records after sending.
Electricity charge categories may vary depending on the property
In condominiums and SOHO homes, the TNB (Tenaga Nasional Berhad) tariff may be classified as Commercial rather than Residential, even when the unit is used as a home.
Electricity charges vary by tariff category. If your bill seems high, check the current category on your TNB bill or in myTNB.
Some homes allow a tariff-category change, but the procedure is normally carried out by the TNB account holder. Rental accounts are often in the landlord’s name, so discuss any requested change with the landlord or manager first.
For information on whether changes are allowed, required documents, and the latest procedures,
Please check the official TNB website or myTNB.
Check the official myTNB website →
Water bills | Air Selangor and the management office
Water bills may come directly from Air Selangor or from the condominium management office. Air Selangor customers can check and pay bills through its official app or website.
Air Selangor app and website registration
For personal use of the new Air Selangor app and website, register a profile using an ID such as MyKad or a passport. Passport users enter passport details, a mobile number and an email address, and complete SMS OTP and email verification. After registration, add the water account you want to manage.
Payment Methods
Air Selangor accepts payments through its official app and website, FPX, debit or credit cards, DuitNow, supported eWallets and JomPAY. For JomPAY, use Biller Code “4200” and enter the water account number in Ref-1.
Air Selangor’s official website provides illustrated registration and payment instructions. Refer to them if you are unsure how to proceed.
When billed by the management office
Payment methods and billing frequency vary depending on the condominium. If you paid using the specified method on the invoice and made a bank transfer or online payment, keep your receipt.
Indah Water | Sewerage charges are separate from water bills
Indah Water Konsortium (IWK) bills for sewerage services separately from water charges. You may open an Indah Water bill for your own unit even if it is addressed to the landlord.
Use the Sewerage Account Number for payment. With the IWK Customer Portal, you can register as a member to manage billing and history, or pay directly from your account number without registering.
When paying with JomPAY
IWK’s JomPAY Biller Code is “68502”. Enter the Sewerage Account Number for Ref-1 and your mobile number or email address for Ref-2.
If you want to pay directly from the web or use the app or Customer Portal, please refer to the information below.
Gas bills | Gas Malaysia and propane gas
Condominiums may use piped gas supplied by Gas Malaysia or propane gas cylinders. The arrangement can differ even between units in the same building, so confirm it when moving in.
In the case of Gas Malaysia
Gas Malaysia customers can check and pay bills through the Mobile App or E-Services Portal. E-Services registration requires a Gas Malaysia account number and personal details.
Gas Malaysia may stop the supply after around 2 months of overdue payments. Check for outstanding bills before an extended trip or return to your home country. Reconnection may require an application and a fee.
For the latest billing and payment methods, please check the official Gas Malaysia website.
In the case of propane gas
For units with gas cylinders installed under the gas stove, you will order replacement cylinders when the remaining volume runs out. Since order locations and fees vary depending on the property and supplier, please check with the landlord or management office.
Common points to keep in mind when making payments
- Check that the bill’s unit and account numbers match your home
- Check payment deadlines to avoid delays
- If you have paid to the management office, send proof of payment.
- Keep receipts, transfer records, and online payment records
- Check for outstanding bills before an extended absence
Frequently Asked Questions
Q. The utility bill is in the landlord’s name; can I open it?
You may open a bill for your own unit. Confirm the unit and account numbers before taking action.
Q. Are water fees the same as Indah Water?
They are different. Indah Water bills for sewerage separately from water suppliers such as Air Selangor.
Q. I don’t know how to register for the app.
The sections above link to official registration and payment pages for TNB, Air Selangor, Indah Water and Gas Malaysia. App and website screens can change, so refer to the latest official instructions.
Q. Do I need a receipt after payment?
We recommend keeping it safe. Especially for payments made through the management office, please send proof of payment and keep records yourself.
*This article is based on information as of September 2026. Payment methods, app and website screens, and registration requirements may change. Please check the official guidance of each business operator for the actual procedure.